WEBINAR RESOURCES  |  IMPROVE CUSTOMER TRUST: Manage Expectations and Have the Hard Conversations

• Participant Guide
• Sample Elaborative and Evaluative Questions – Submitted by Attendees

How are you handling upset customers when supply chain delays are happening?

All around the world, manufacturing organizations are reporting delays in materials needed to create their products. As a result, clients are delayed in getting what they ordered. Join us on July 15th for a live, interactive 90-minute webinar presented by a partnership between IMEC and Dale Carnegie, where we will look at how to transform customer complaints into opportunities and manage their expectations in a post-COVID world.

Topics to be discussed include:

• What are we already doing that is working? What isn’t working with customers?
• What are our customers’ expectations of us when we can’t make a deadline?
• Assess your organization’s ability to currently manage customer expectations
• Learn a process for handling complaints and managing customer expectations
• Handle stress, worry, and anxiety more effectively when handling customer complaints

NOTE FOR REGISTRANTS: This session recording will not be available for on-demand viewing.  You must attend the live webinar to access the training and materials.  Thank you

Presented in partnership with: