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IMPROVE CUSTOMER TRUST: Manage Expectations and Have the Hard Conversations Webinar

July 15 @ 8:00 am - 9:30 am

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How are you handling upset customers when supply chain delays are happening?

All around the world, manufacturing organizations are reporting delays in materials needed to create their products. As a result, clients are delayed in getting what they ordered. Join us on July 15th for a live, interactive 90-minute webinar presented by a partnership between IMEC and Dale Carnegie, where we will look at how to transform customer complaints into opportunities and manage their expectations in a post-COVID world.

Topics to be discussed include:

  • What are we already doing that is working? What isn’t working with customers?
  • What are our customers’ expectations of us when we can’t make a deadline?
  • Assess your organization’s ability to currently manage customer expectations
  • Learn a process for handling complaints and managing customer expectations
  • Handle stress, worry, and anxiety more effectively when handling customer complaints

NOTE FOR REGISTRANTS: This session recording will not be available for on-demand viewing.  You must attend the live webinar to access the training and materials.  Thank you

Presented in partnership with:

Cost: FREE! 

Contact Name: Emily Lee

Contact Phone: 608-445-4905

Contact Emailelee@imec.org

Details

Date:
July 15
Time:
8:00 am - 9:30 am
Event Categories:
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Venue

Webinar
Webinar link will be provided after registration
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