A validated, leading edge model for excellence.

Leadership

Development
Succession
Societal Responsibilities

Strategy

Mission, Vision, Values
Strategy Development + Implementation

Customer Engagement

Products/Services
Voice of the Customer
Marketing + Sales
Customer Segments

Operations

Process Design
Process + Innovation Management
Supply Chain

Workforce

Capability + Capacity
Engagement
Learning + Development

Technology

Define the Opportunities
Scout the Technology Options
Find the Right Solution

Key Performance Indicators

Performance Management + Improvement
Data
Technology

Excellence Recognition Program

Measure Results
Engage Leadership
Define Strengths + Opportunities for Improvement

Service + Capabilities Overview

We exist to drive growth through enterprise excellence that leads to long-term economic and workforce competitiveness in our state. We are dedicated to providing organizations in Illinois with the tools and techniques required to create their competitive future.

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