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Training within Industry: Job Relations and Job Instruction

July 29, 2019 @ 8:00 am - 10:00 am

Class size is limited to 10 people – reserve your company seats today!

July 29 – August 2  |  Training Within Industry – Job Relations |  8am – 10am daily
August 12 – 16  | Training Within Industry – Job Instruction |  8am – 10am daily

Training Within Industry (TWI) is a dynamic training methodology that creates an environment in which jobs are performed the same way, by all team members and where problem solving is done at the operator level. TWI recognizes supervisors have five basic needs to be effective including Knowledge of the Work and Knowledge of Responsibilities. The needs for Knowledge are unique to each company and/or industry and are therefore provided locally. Supervisors also need Skills in order to perform within their role, regardless of their industry. TWI helps them develop these skills.

Session 1  |  July 29 – August 2: Training Within Industry – Job Relations |  8am – 10am daily

Training Within Industry – Job Relations (TWI – JR) teaches supervisors how to build positive employee relations, increase cooperation and motivate and effectively resolve conflicts using a problem solving method that will support them in dealing with all issues not just people issues.  TWIJR has a high impact on job satisfaction, helping the supervisor or team leader develop a professional positive relationship with those that report to him/her.  The program will

  • assist the supervisor in making better decisions that will make better relationships
  • provide guidance in motivating employee and promoting change.

The most effective metric for JR is employee absenteeism. An employee who feels valued and respected for their individual knowledge and contributions tends to want to be at work. Implementation of this program will drive several other metrics including reduced turnover, fewer grievances, reduced cost, better work relations, increased productivity and morale.

Hands-on Training

TWI – JR training illustrates that people must be treated as individuals to provide a foundation for developing and maintaining good relations to prevent problems from arising.  It also teaches supervisors to handle problems that do arise by gathering and weighing facts before taking action, and then to check results to evaluate whether the action helped production or obtained the overall goal.

Job Relations is delivered in five two-hour sessions, over five consecutive days. In the first session, the trainer presents a real-world problem that everyone can easily relate to and explains the poor ways in which these problems are usually handled in the workplace. The TWI “4-Step Method” is introduced to show how supervisors can handle such problems more effectively to gain better results. The first two sessions focus on learning the methods. The remaining course time is given to participant presentations of actual and current problems participants handle by applying the TWI 4-Step Method. Unlike many other training programs, the TWI “learn by doing” methodology requires participants to put what they learned in class immediately to use in the workplace. Creating and sustaining an atmosphere of continuous improvement requires a substantial commitment to cultural change.

Session 2  |  August 12-16: Training Within Industry – Job Instruction  |  8am – 10am daily

The Training Within Industry – Job Instruction (TWI – JI) module prepares supervisors to quickly train employees to do a job correctly, safely, and conscientiously. The objective of this module is to help supervisors develop a well trained workforce.

The benefits of TWI – JI training often include increased productivity, reduced variation in processes, reduced scrap and rework, reduced training time and reduced accidents and incidents.

TWI – JI training is delivered in five two-hour sessions, over five consecutive days. The training method emphasizes preparing the operator to learn, giving a proper demonstration while identifying the important steps and the key points of the job, having the operator perform a trial run, and tapering off coaching with intermittent follow-up.

Personalized Support

Once the training is completed IMEC will visit each company and provide one hour of one-on-one coaching with the participants. This will enhance the training by allowing the learners to apply the material to their actual workplace situations.

Who Should Attend?

  • Participants can include supervisors, trainers, team leads, and coaches.
  • It is recommended an organization send 2 or more individuals.

Presented in partnership with:


Cancellations made within 7 days of event may be subject to a 50% cancellation fee.

Cost: $1,650 per person; registration includes 10 days of training, follow-on coaching, materials and daily refreshments.

Registration Deadline: July 19, 2019

Sponsor: IMEC

Presenter: Mary Hallock, IMEC Technical Specialist

Contact Name: Emily Lee

Contact Phone: 309-677-4633

Contact Email: elee@imec.org


July 29, 2019
8:00 am - 10:00 am
Event Categories:
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NIU Rockford
8500 E. State St
Rockford, IL 61108 United States
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