“IMEC takes time to listen to everyone’s perspectives and they’re very patient. These projects have helped us take a big step forward in modernizing our business processes.”
Successes in Workforce and Technology
Before implementing an upgrade to its enterprise manufacturing software system, Roesch Inc. saw an opportunity to make some long-needed improvements to its make-to-order process and material management systems. To win more business from the increased demand for the commercial oven liners it supplies to rapidly expanding food giants such as Pizza Hut, KFC, and Taco Bell, Roesch needed the flexibility to meet tight production schedules. To do so would require more significant changes to its own material acquisition process.
“We literally entered everything manually, and sometimes more than once,” said Mike Koenigstein, Vice President of Manufacturing. “Order processing time was in minutes, but it took us several days to get raw material to the floor.We knew if we could make improvements to this process, we could get all of our key products out the door in days rather than weeks.”
Koenigstein turned to IMEC’s John Remsey, a specialist in efficiency and information technology, for assistance. Remsey worked with the Roesch team to map the entire order-to-production process, uncovering several steps that, if minimized or eliminated, would enable Roesch to gain greater control over its in-bound and out-bound value stream. The remaining process steps were then evaluated to determine if automation would improve them even further. Remsey counseled Koenigstein to have any sales or customer service staffer enter orders directly into the new software system, and trigger acquisition of the matching amount of raw material from supplier.
Utilizing funding support from the MidAmerica Workforce Investment Board, Training Within Industry (TWI) specialist Ed Huey also worked with Roesch’s supervisors to implement consistent work practices and problem solving methods.
- Successful registration to ISO 9001:2008 standards in just five months
- Anticipated new business opportunities in next 18 months
- Plans in place to pursue ISO aerospace registration
- New relationships with local EDC and U.S. congressional representative