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A Quality Management System (QMS) based on ISO 9001, ISO/TS 16949 or AS 9100 can be the first stop on your company’s “quality improvement journey.” A QMS is a systematic approach to managing your organization’s activities and processes so that they consistently turn out products that conform to customer expectations.
This 8-week series details and demonstrates fundamental Quality Management System concepts and principles that enable manufacturers to reap maximum benefits. Management representatives, internal auditors and other key company personnel who are implementing or considering the implementation of a QMS (ISO, AS, ISO/TS) will benefit from better understanding the value in QMS tools and the potential barriers to implementing a successful Quality Management System.
Weekly topics include:
Management’s Role in QMS Success (half-day)
Target Audience: management, management representatives
• Review all aspects of the business strategically
• Review processes to gauge their impact on the business, customer satisfaction, internal capabilities, etc.
• Record and track key decisions throughout implementation
• Measure the effectiveness of these decisions
• Communicate results and decisions throughout the organization
Identifying, Developing and Mapping Key Processes (full-day)
Target Audience: management representative, staff responsible for QMS documentation development, process owners
• Align your business goals and objectives
• Correct process disconnects
• Measure and improve process efficiency and effectiveness
Measuring Success (full-day)
Target Audience: management, management representatives, staff responsible for production, assembly and scheduling
• Use the right tools to evaluate progress
• Identify and analyze trends
• Understand your core competencies and weaknesses
• Benchmark your business against industry leaders
Assessing Training Needs & Effectiveness (half-day)
Target Audience: human resources manager, management representative, internal auditors
• Train employees on the right way to perform their jobs
• Keep QMS implementation within your budget
• Evaluate the return on your training investment
Selecting & Evaluating Suppliers (half-day)
Target Audience: management representatives, staff responsible for purchasing or supplier selection
• Verify supplier capabilities
• Establish preferred supplier partnerships
• Develop criteria and measures to ensure quality products and services in your supply chain
Optimizing Customer Satisfaction (full-day)
Target Audience: management, management representatives
• Know how you are perceived in relationship to your competitors
• Develop compelling messages and impactful media
• Support product development and enhancement
Continual Improvement and Managing Problems (half-day)
Target Audience: management representatives, quality staff, supervisors
• Identify the true causes of internal and external problems
• Prevent defective products being shipped to your customers
• Instill confidence in your customers by dealing with their issues when they occur
Auditing for Value (full-day)
Target Audience: management representatives, internal auditors
• Assess conformance to objectives, customer requirements, and other external demands
• Monitor and measure processes for implementation effectiveness
• Capture relevant data from which to base future decisions
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Quality Info Center
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