Customer Engagement

How do you listen to, interact with, and observe your customers to obtain actionable information?

How are you determining your product offerings and customer groups?

How are you building and managing customer relationships?

  • Products/Services
  • Voice of the Customer (Current and Potential)
  • Marketing and Sales
  • Customer Segments

Profitable revenue growth is the name of the game and it is getting harder and harder. It requires a full approach to sales and marketing training and processes as well as strong insights into your customer current and future needs.  We can work closely with you to help identify opportunities to diversify, evaluate markets and competitors, develop marketing plans and materials to attract new business, and train your sales team to close the deal. It’s not about more work—it’s about the right work that positions you for long-term success.

Our Customer Engagement Services:

  • 80/20
  • Competitive Marketing Intelligence & Research
  • Customer Relationship Management (CRM)
  • Digital Marketing
  • Export Growth
  • Lean Product Development
  • Marketing Automation
  • Sales Training
  • Strategic Marketing
  • Technology Driven Market Intelligence
Customer Engagement Services

Contact IMEC to discover how an ‘Enterprise Excellence’ focus can help maximize your business efficiency and productivity:

Customer Case Study

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