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Market Monitoring – As Easy as 1, 2, 3…4

Market Monitoring

Written by April Glosser, Thrive Market Intelligence

Effective Market Monitoring can provide early warning of threats, advance notification of opportunities and deliver a significant advantage over your competitors.

Here is a quick 4-step process to begin Market Monitoring in it’s simplest form:

Community Consolidated School District 93: A Progress toward Excellence Success Story

Before the Baldrige Framework for Excellence

CCSD93 is a pre-kindergarten through eighth-grade school district that serves roughly 3,900 students in nine schools throughout the villages of Bloomingdale, Carol Stream, and Hanover Park, Illinois. Before beginning its Baldrige journey in the mid 1990’s, CCSD93 was the fastest growing district in Illinois, and administrators were hyper-focused on adding space and staff. The district lacked the ability to devote significant time on personnel development. As a result, CCSD93 consistently produced good students, but was not thought of as a leader in academic achievement or professional development opportunities for the staff – a challenge that needed to be addressed to retain the workforce who senior leaders hoped to develop into excellent leaders. Strategically, CCSD93 had good goals in place, but was not as competitive as it could have been and did not position itself to become the world-class district senior leaders knew it could be.

Going Beyond Customer Satisfaction: Measuring Customer Loyalty

Written by Steve Schiera, IMEC Regional Manager

Net Promoter Score (NPS) can be a valuable tool for measuring customer satisfaction, increasing customer lifetime value and reducing customer turnover. The happier your customers are the more referrals you will get and the more successful and profitable your business will be.

Because loyalty is so important to profitable growth, measuring and managing it makes good sense.  The saying “What gets measured gets done” is extremely relevant with customer satisfaction.  Many organizations have no method to obtain this critical information and many existing customer survey approaches have not proven to be very effective. Their complexity makes it difficult to get responses from your customers and they often generate flawed results.

By substituting a single question for the complex black box of the typical customer satisfaction survey, companies can actually put results to use and focus on the task of stimulating growth.

Made in Illinois Featured Company: ALM Positioners




At ALM we understand performance. ALM Positioners eliminate dangerous slings, chain transfer and screw systems and allow the operator to raise and position weldments or assemblies to a convenient height and working position.

Made in Chicago Featured Company: United Container Corportation

LOGO-1-UCC1At United Container Corporation, our philosophy has remained consistent throughout the years, stay lean, maintain competitive pricing and focus on the customer. We offer free design services and provide samples upon request. These operating ideals have positioned us as a Chicago mainstay in custom packaging supply. Many of our customers have depended on us for decades – we would love to do the same for you.

Inaugural Illinois Safety Award Goes to Marathon

SIOSH Day Recognizes MarathonTo highlight companies committed to the health and safety of employees, the State of Illinois introduced this year the Governor’s Award for Contributions in Health and Safety. With safety of highest importance in manufacturing, refining, and construction, this award will show who’s committed to protecting workers from avoidable, costly, and sometimes deadly injuries.

Who is your kid going to work for this summer?

iStock_StudentPPELike a lot of professionals, I started my career as a teenager, earning money babysitting, in food service and other odd jobs.  Most of the boys I knew were working on farms or in construction.  Those experiences at a young age teach work ethic and skills that are the foundation for a successful future.

Unfortunately, many of these entry level opportunities come with exposures to hazards of which young people may not be familiar. It’s important they know how to recognize the risks and protect themselves.  The best employers take the time and have standard work procedures to provide a proper orientation to new workers of all ages.

IMEC: A Catalyst For Transforming the State of Manufacturing

Manufacturers today face a variety of challenges that create enormous pressures to manage costs and grow and diversify their business.

Discover the challenges faced by manufacturers and how the Illinois Manufacturing Excellence Center (IMEC) and the Manufacturing Extension Partnership help the competitiveness of manufacturing across Illinois.

Featured manufacturers included:

Illinois legislators and IMEC step out to celebrate local manufacturing

As part of the National Manufacturing Day initiative in October, IMEC has been working with Illinois legislators across the state to spread the word about the great companies and manufacturing activities happening in their districts.  From northern to southern Illinois, multiple Representatives came out in support of manufacturing. A number of additional visits are scheduled for the coming weeks; stay tuned for new updates!

IMEC Partners with CAIC for Expanded Manufacturing Outreach

Calumet Area Industrial CommissionThe Illinois Manufacturing Excellence Center (IMEC) is proud to be working closely with the Calumet Area Industrial Commission (CAIC) to provide manufacturing companies located in its region with improvement opportunities. The CAIC focuses primarily on the Greater Calumet Area of Chicago and strives to provide an environment in which manufacturers can grow and prosper.

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